FREE SHIPPING IN CANADA

Terms of Sales

Terms of Sales

PREAMBLE

Head office: 32 rue Principale, Frelighsburg, QC J0J 1C0

The sending of the order by the customer implies his adherence to these general conditions of sale (hereinafter CGV) in their entirety. The contract for the sale of articles by Internet is concluded between the company Fumile and the customer. The customer declares to have the capacity to contract with Fumile on the basis of the GCS present on the website www.fumile.ca (hereinafter referred to as "our site"). These T&Cs will prevail over any other condition set out on our site.

Online ordering on www.fumile.ca , confirmed by a purchase confirmation, and the CSV form the entire basis of the purchase contract. When the CSVs require written elements, these elements are represented by emails or sms.

DEFINITION OF PARTIES

The seller is: Fumile, 32 rue Principale, Frelighsburg, QC J0J 1C0, email: info@fumile.ca, Phone. : 450 542-8270 and 514-607-9828, hereinafter referred to as "we", "our", "Fumile" or fumile.ca.

Buyer is: the person identified as the buyer in the order. Hereinafter referred to as "you", "your", "your" or "the customer".

INFORMATION PROVIDED ON FUMILE.CA

We strive to provide the most correct and transparent information possible to our customers. However, we admit that errors may occur, errors whose consequence is our inability to deliver according to the information given.

In addition, we reserve the right to cancel an order when a product runs out. In this case, the customer will be notified with information on what we can offer instead. The customer then receives the possibility of accepting our new offer with the proposed changes, or of canceling his order.

CHARACTERISTICS OF AN ARTICLE 

All of our items are quality products. Items are sold with no warranty other than that of the manufacturer. We use the best means to guarantee you fidelity in the reproduction of colors. However, slight color differences may be noted between the article and the rendering, in particular due to the compression of images for the internet.

ORDERED

The contract comes into force when the customer has placed his order and when it has been validated. From this moment, the cancellation of the order is only possible if Fumile cannot send the goods within the fixed deadlines and if the customer refuses the new delivery deadline proposed by Fumile.

ORDER ACCEPTANCE

The acceptance of the order is made upon receipt and the control of its validity. When sending the order, the buyer acknowledges having read the GCS and accepts them without reservation. Unless proven otherwise, the data recorded by Fumile constitutes proof of all past transactions. In the event of exceptional circumstances, in particular insolvency or incorrect information, Fumile reserves the right to refuse or accept a customer's order.

BILLING AND CONFIRMATION

Each customer will receive an order confirmation by e-mail when ordering, as well as a dispatch confirmation when sending the goods.

PRICE

The prices of the items invoiced to the customer are those in force on the date of the order and appearing on the summary of your order.

Fumile reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of the registration of the orders.

All orders regardless of their origin are payable in Canadian dollars.

The products remain the property of Fumile until full payment of the price.

DELIVERY

The products are delivered to the delivery address that you indicated during the ordering process. Our items held in inventory are generally sent within 7 days to 21 working days for standard items. For personalized and made-to-measure items, the delivery date is established according to the production time, up to a maximum of 3 weeks.

Deliveries are only made on working days. We accept no responsibility for the delivery of items. If the information transmitted is inaccurate, Fumile cannot be held responsible for the impossibility of delivering and meeting deadlines. For deliveries outside Quebec and Canada, customs duties and other possible taxes are the responsibility of our customers.

PAYMENT

When the buyer orders an item on our site, all payments made are secured with the services of Paypal.

Only the use of the credit card is offered to you as a method of payment on fumile.ca.

Cards accepted are VISA CARD/MASTERCARD network cards.

Payment is validated upon order. In the event of the return of the goods, Fumile will reimburse the customer but will first retain 10% of the amount already paid to cover its costs.

SECURING PAYMENTS AND PERSONAL DATA

1 Securing Payments

Our customers benefit from the security system linked to Paypal services.

2 Personal data

The information and data concerning you are necessary for the management of your order and for our commercial relations. They are kept on our order server and allow you to carry out your transaction.

We inform you that the data concerning you is used by our internal services and that you have the right to access, rectify and oppose the personal data concerning you.

To access your personal data recorded by Fumile, simply create your account on our site, or send us a request by e-mail or post, indicating your surname, first name, address, e-mail address and, if possible, your Order reference.

RIGHT TO RETRACT

You have a period of 2 clear days from receipt of your item to exercise your right of withdrawal from Fumile, without having to justify reasons or pay a penalty. This right of withdrawal is only applicable in the event that the article has not already been used.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the item purchased will be refunded; the return costs remain the responsibility of the customer.

The return is to be made to the following return address:

32 rue Principale, Frelighsburg, QC J0J 1C0

CUSTOMER SERVICE

For any information or questions, our customer service is at your disposal:

E-mail : info@fumile.ca

Address :

32 Main StreetFrelighsburg, QC J0J 1C0

APPLICABLE LAW – DISPUTES

Sales of items presented on the site fumile.ca are subject to Canadian law.

In the event of a dispute, only the French version of these General Conditions of Sale (CGV) is authentic.

Legal Notice

Contact:
Fumile

32 Main StreetFrelighsburg, QC J0J 1C0

E-mail : info@fumile.ca
Such. : 450 542-8270 and 514 607-9828

GST number

741 594 311RT0001

QST number

1225848919TQ0001

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